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Delivery information
UK Delivery
| Delivery Service | Delivery Days | Delivery Charge |
|---|---|---|
|
Standard Service |
If you order before 2pm Monday to Friday, we will try to deliver within 5 working days. Available to UK mainland postcodes only, all other UK postcodes may take 1-2 working days longer. |
Introductory Offer £1.50 on all orders under £10 |
|
Standard Service |
If you order before 2pm Monday to Friday, we will try to deliver within 5 working days. Available to UK mainland postcodes only, all other UK postcodes may take 1-2 working days longer. |
Introductory Offer £2.75 on all orders between £10 and £30 |
|
Tracked Service |
If you order before 2pm Monday to Friday, we will try to deliver within 5 working days. Available to UK mainland postcodes only, all other UK postcodes may take 1-2 working days longer. |
FREE on all orders over £30 |
Where do you deliver to?
We deliver to all address within the UK.
Who will deliver my order?
All orders will be delivered by our preferred delivery partner in plain packaging.
Will I need to sign for my delivery?
You do not need to sign for orders under the value of £20. Orders over the value of £20 require a signature. If nobody is available to sign for the parcel, the delivery driver will return it to the depot and leave you a missed delivery card.
What should I do if I haven't received my order?
If you haven't received your order after 5 working days, please contact our Customer Services team on 0330 229 2160 or email us at info@contrelle.com
Returns
We subsidise delivery cost as part of the overall product pricing, so the actual cost of delivery is not reflective in the postage costs shown. We accept returns of product which have not been opened/nor had the tamper evident seal broken, and will refund the cost of the product purchased less the actual delivery cost upon receiving the returned goods. For items sent by Royal Mail the delivery cost is £3.75 or via another courier £5.50. Viveca Biomed do not cover the cost of the return postage.
It is the customer's responsibility to provide an accurate and complete delivery address. For products returned to us due to incomplete or inaccurate address, the cost of the product will be refunded less the actual delivery cost incurred by Viveca Biomed and a £1 processing charge.
If you require further information on any of the above please contact Customer Services on 0330 229 2160 or email us at info@contrelle.com
